Privacy Policy

Last updated: 31 August 2026

1. Data Controller

The Friends Club Switzerland
Hohenrainstrasse 24
4133 Pratteln, Switzerland
Email: info@thefriendsclub.ch

The Friends Club is responsible for the processing of personal data described in this Privacy Policy.

We process personal data in accordance with the Swiss Federal Act on Data Protection (FADP).

2. What this Privacy Policy is about

This Privacy Policy explains how we collect and process personal data when you:

visit our website
purchase or book a ticket for an event
join a waiting list
contact us
interact with us on Instagram or other social media
otherwise communicate with us in connection with The Friends Club

3. What personal data we collect

Depending on how you interact with us, we may process the following information:

Contact information

Name
Email address
Phone number, if provided

Booking and event information

Event registrations
Ticket purchases
Waiting list entries
Booking details
Information necessary to organise and manage your participation

Ticket bookings and payments may be processed through Eventfrog or other external booking and payment providers.

Communication data

Information contained in messages you send us by email, contact form or other communication channels.

Technical data

When you visit our website, technical information may be collected, such as:

IP address
Browser and device information
Date and time of access
Information about how the website is used

4. Services and Technologies We Use

Wix

Our website is hosted and operated using Wix. Wix may process technical and usage data, including information collected through cookies and similar technologies, in order to provide and secure the website and its functions.

Eventfrog

We use Eventfrog for event registration and ticketing. When you book an event, Eventfrog may process information required to complete and manage your booking, including contact, ticket and payment-related information.

The processing of personal data by Eventfrog is also subject to Eventfrog's own privacy policy and terms.

Google Analytics

We use Google Analytics to understand how visitors use our website and to improve our website and services.

Google Analytics may collect information such as device information, IP-related information, website interactions and usage data.

Where required, analytics cookies and similar technologies are only used with the appropriate consent or other applicable legal basis.

Instagram / Meta

We operate the Instagram account @thefriendsclub.ch and may use Meta services for communication, social media and advertising.

When you interact with our Instagram or other Meta content, Meta may independently process personal data in accordance with its own privacy policy.

Where we use Meta advertising or tracking technologies on our website, the relevant information and consent options will be provided through our cookie and privacy settings.

5. How we use your personal data

We use personal data where necessary to:

process ticket purchases and registrations
manage waiting lists
organise and run events
communicate with participants
respond to enquiries
provide customer support
improve our website and services
understand how our website is used
communicate about new events and updates
carry out marketing activities where permitted by law

6. Legal Basis

Depending on the circumstances, we process personal data based on:

the performance of a contract, such as when you purchase a ticket
our legitimate interests, such as organising events, communicating with participants and improving our services
your consent, where consent is required or requested

Where processing is based on consent, you may withdraw your consent at any time. Withdrawal does not affect processing that has already taken place based on your consent.

7. Contact Form & Communication

If you contact us by email or through our contact form, we process the information you provide in order to respond to your enquiry and handle your request.

We do not use information submitted through a contact enquiry for unrelated marketing purposes unless there is an appropriate legal basis to do so.

8. Sharing of Personal Data

We do not sell your personal data.

We may share or provide access to personal data with service providers that help us operate The Friends Club, including:

Wix, for website hosting and website services
Eventfrog, for event registration and ticketing
payment providers involved in the booking process
Google, for analytics services
Meta, for social media and advertising services
email and communication providers
other technical service providers where necessary to operate our website and events

Depending on the service, these providers may process personal data on our behalf or act as independent controllers.

9. International Data Transfers

Some of our service providers may process personal data outside Switzerland, including in the European Union, the United States or other countries.

Where personal data is transferred abroad, we comply with the applicable requirements of Swiss data protection law and implement the required safeguards where necessary.

10. Cookies & Similar Technologies

Our website uses cookies and similar technologies.

Some cookies are necessary for the website to function. Other technologies, such as Google Analytics or marketing technologies, may be used to analyse website usage or support our marketing activities.

Where required, we provide information about these technologies and obtain the appropriate consent before using non-essential cookies or similar technologies.

You can also manage or restrict cookies through your browser settings and, where available, through our cookie settings.

11. Marketing & Social Media

We may use Instagram, Meta and other online marketing services to communicate about The Friends Club and our events.

When you interact with our social media profiles, the respective platform may independently process personal data.

We may receive aggregated statistics or insights provided by these platforms to understand how our content and events perform.

Where we use advertising or tracking technologies, these are handled in accordance with applicable data protection requirements and our cookie and privacy settings.

12. Data Retention

We retain personal data only for as long as necessary for the purposes described in this Privacy Policy or as required by applicable law.

Retention periods depend on the type of data and the purpose for which it was collected.

Booking, payment and accounting information may need to be retained for longer periods where required by law.

13. Data Security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse or unauthorised disclosure.

However, no method of transmission or storage can guarantee complete security.

14. Your Rights

Subject to applicable legal requirements and limitations, you may have the right to:

request access to your personal data
request correction of inaccurate data
request deletion of your personal data
object to certain processing
withdraw consent where processing is based on consent
request data portability where applicable

To exercise your rights or ask questions about how we process your personal data, contact:

info@thefriendsclub.ch

You also have the right to contact the Federal Data Protection and Information Commissioner (FDPIC) if you believe that your data protection rights have been violated.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time, for example when our services, technologies or legal requirements change.

The current version will always be published on our website.